Phenomenal Service Award

This award recognizes a KSU staff member within the CAO division who upholds the “Phenomenal Service” core value, which means they provide exceptional service to elevate the experience for students, staff, faculty, and the entire KSU community. 


  • Has been employed at the University for more than one year.
  • Has had no disciplinary concerns within the last twelve months.
  • Has received an overall evaluation rating from their manager of either a “Superior” or “Exemplary” level (either a 4 or 5 overall).

Additionally, the ideal candidate should possess these characteristics:

  • They provide exceptional customer service to the clients they serve, including students, guests, coworkers, outside departments, and other KSU community members.
  • They go above and beyond their job duties to serve their team and the KSU community.

Nomination Requirements

  1. In addition to the nomination form, please include at least one letter of support from either a coworker, past or present supervisor, student, internal or external stakeholder, faculty member, or staff in an outside department. If you are not the nominee's direct supervisor, providing a letter from their direct supervisor is encouraged.
  2. Letters of support must provide evidence the candidate meets or exceeds the above qualifications.
Nomination Form


Recognition by the division at the annual meeting, $25 KSU Bookstore gift card and free meal voucher for Chick-fil-A.